Billing & Account
When a payment fails
The grace period, what gets restricted, and how to restore service.
A failed renewal doesn't cut you off instantly. The account enters past due with a grace period: you'll see prompts, retries happen automatically, and service continues while you fix the payment method.
If the grace period lapses
The account moves to suspended: builder console actions are restricted until payment succeeds. Updating your card triggers a retry; success restores the account immediately.
Your customers' applications are the priority during dunning. Restrictions target the builder console first — document the exact end-state for tenant-facing apps in a prolonged suspension before launch.
Capability review: 2026-09-14. For exact current technical availability, use the generated API Map and first-class module inventory.