---
title: "When a payment fails"
section: "Billing & Account"
canonical_url: "https://support.buildwithhq.com/billing/payment-issues.html"
reviewed_at: "2026-09-14"
authority: Official
---

# When a payment fails

The grace period, what gets restricted, and how to restore service.

## In brief

- **Sequence:** Past due → grace period → suspended
- **Fix:** Update the card; retry is automatic

A failed renewal doesn't cut you off instantly. The account enters **past due** with a grace period: you'll see prompts, retries happen automatically, and service continues while you fix the payment method.

## If the grace period lapses

The account moves to **suspended**: builder console actions are restricted until payment succeeds. Updating your card triggers a retry; success restores the account immediately.

Important

Your customers' applications are the priority during dunning. Restrictions target the builder console first — document the exact end-state for tenant-facing apps in a prolonged suspension before launch.

---

Capability review: 2026-09-14. [View the canonical guide](https://support.buildwithhq.com/billing/payment-issues.html).