Errors & Troubleshooting
Can't sign in
Lockouts, expired links, unverified accounts, and MFA trouble.
Audience
Everyone
Most common cause
Throttle lockout
Locked out after failed attempts
Ten failed attempts in 15 minutes locks sign-in for 15 minutes. The lock releases on its own — waiting is the fix, and support cannot lift it early.
Verification or reset link doesn't work
Links are one-time and expire. Request a fresh one and use the newest email; older links in your inbox are already dead.
Lost your authenticator
Use one of the recovery codes you saved at enrollment — each works once. Out of codes? An account owner can help re-establish access.
Account is suspended or past due
Sign-in can be blocked by account state, not credentials. Builders: check payment issues. End users: contact your administrator.
Capability review: 2026-09-14. See current features and setup requirements, the generated API Map and first-class module inventory.
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