---
title: "Getting paid"
section: "Selling Templates"
canonical_url: "https://support.buildwithhq.com/selling/getting-paid.html"
reviewed_at: "2026-10-20"
authority: Official
---

# Getting paid

Preview reference: Order math, the seller ledger, Stripe Connect payout submission, and provider-controlled delivery timing.

## In brief

- **Availability:** Release-gated preview
- **Ledger model:** Sale price minus the platform fee
- **Ledger status:** Pending versus eligible funds
- **Delivery model:** Provider-controlled timing

Marketplace preview

The seller journey described here is not an available production workflow. Paid checkout, refunds, payouts, and installation or upgrade require release acceptance. The material below is a preview reference, not instructions to perform financial tests or enable background workers.

## The math on every order

Each order records the full breakdown permanently: the subtotal, the platform fee, and **your net** — computed at sale time from your account's fee rate, so a later fee change never rewrites history. Refunds are tracked on the same order, and a refund reverses the corresponding credit in your ledger.

## Your ledger

Every financial event — sale, refund, adjustment — is a signed entry in your seller ledger. Your balance is simply the sum, per currency, which means it's fully explainable: any balance can be decomposed into the exact entries that produced it.

## Pending, available, and paid are different states

Your seller ledger distinguishes funds that are still pending from funds eligible for a payout request. This is accounting state, not a promise that money will reach a bank on a fixed BuildWithHQ schedule. Once an eligible transfer is submitted through the connected account, Stripe Connect controls processing and bank-delivery timing. Review the current estimate and any account requirements in Stripe.

## Requesting a payout

With an Active profile, payouts enabled, and a connected Stripe account, request any amount up to your available balance in a currency. The platform verifies the balance at the moment of the request — concurrent requests cannot double-spend it — and submits the transfer through Stripe Connect. BuildWithHQ records request and provider status; Stripe determines the processing and bank-arrival timeline.

| If a payout is refused | It means |
| --- | --- |
| “Payouts are not enabled” | Stripe onboarding isn't complete — finish it in your seller settings. |
| “Exceeds the available balance” | Part of your ledger balance is not currently eligible. Check pending versus available before requesting another transfer. |
| “Payout permission denied” | Your team role lacks the payout permission — an owner can grant it. |

---

Capability review: 2026-10-20. [View the canonical guide](https://support.buildwithhq.com/selling/getting-paid.html).