---
title: "Coordinate work in ActiveWorkplace"
section: "Using Your App"
canonical_url: "https://support.buildwithhq.com/end-user/active-workplace.html"
reviewed_at: "2026-09-14"
authority: Official
---

# Coordinate work in ActiveWorkplace

Pin a record, follow its connected work, coordinate participants, and review its history.

## In brief

- **Start with:** A record you can access
- **Tracks:** Connected work and responsibility
- **History:** Playback is read only

ActiveWorkplace is a shared coordination view around a record and the related records connected to it. It does not replace the customer, case, file, project, conversation, or other item you started from.

[How the module works](../first-class-modules/active-workplace.html) [Your Inbox](your-inbox.html) [Records and data](records-and-data.html)

## Pin a Record

1. Open ActiveWorkplace and search the visible Record list.
2. Select the Record you want to coordinate.
3. Choose **Pin to ActiveWorkplace**.

If an active workplace already exists for that root, the app opens the existing one instead of creating a duplicate. Search results include only Records currently available to you.

## Read the workplace

- **Record Pulse** shows whether work is Active, Waiting, At Risk, Stale, Dormant, or Resolved.
- **Tracking graph** groups the pinned Record and currently visible connected Records by depth.
- **Participants** shows people, GoClaw assistants, and workflows plus their stated responsibility.
- **Activity** shows meaningful updates and system transitions with attribution and time.
- **Inbox attention** calls attention to work that became At Risk or Stale.

## Update Pulse and activity

Use **Waiting** when work is blocked by a date, reply, or dependency, and add a useful reason. Post an update when meaningful progress occurs. Use **Dormant** for intentionally inactive work and **Resolved** when coordination is complete. Your app may limit these controls according to your current permission.

## Add participants

Select an eligible User, GoClaw, or Workflow and describe what it is responsible for. Assignment does not grant new access: participants can still see or act only within their own existing permission and approval rules.

Note

A GoClaw may monitor and prepare work, but a material or customer-facing action still follows the app's normal action permission and approval policy.

## Use Graph Playback

Choose a retained date/time and select **Play back**. A prominent **Graph Playback · read only** banner appears. The page reconstructs retained workplace, graph, participant, and activity state, but still uses what you are allowed to access today.

Choose **Return to current** to leave historical mode. You cannot change Pulse, post an update, add/remove participants, refresh the graph, launch a workflow, or run a GoClaw action while playback is open.

Important

Playback is historical context, not a way to restore old access. A Record removed from your current DataRole or location scope stays unavailable even if you could see it at the historical time.

## If something is missing

A graph branch, participant, or event may be absent because the current relationship scope is bounded, the Record was removed, or your current DataRole/location no longer includes it. Ask your app administrator about access; do not create a duplicate Record to make it appear.

---

Capability review: 2026-09-14. [View the canonical guide](https://support.buildwithhq.com/end-user/active-workplace.html).